Source : The Straits Times, Oct 11, 2007
WE REFER to the letter, 'Savings account inactive for two years, so bank 'freezes' it' by Ms Lim Nee Eng (Online forum, Oct 5).
We thank Ms Lim for her feedback and would like to clarify that as part of the bank's precautionary process to protect customers' accounts which have been inactive, we require customers to personally visit any of our branches to reactivate their accounts. This is to ensure that these accounts are not activated by unauthorised parties.
We seek Ms Lim's understanding on this matter and thank her again for taking time to provide us with her feedback.
Ng Kwok Leong
Head, Planning & Customer Assurance
OCBC Bank
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