Jurong East Congestion: JTC Studying Ways To Improve Situation

Source : TODAY, Tuesday, August 7, 2007

Letter from KELLY WEE,Director, Communications Department, JTC Corporation

WE WOULD like to thank Ms Trina Foo for the feedback in her letter, “The rush, the crush ... nobody seems to care” (July 27).

We share her concerns for the safety of the commuters and are reviewing the traffic congestion issue at the Jurong East MRT station pick-up point together with the relevant authorities to look into ways to improve the situation.

As Ms Foo has rightly pointed out, the peak morning hour traffic congestion in the area has been exacerbated of late especially by heavy showers in the morning. JTC has worked with its private bus operator to increase its fleet of buses from four to five during the morning peak hours between 7.30am and 9.30am recently.

While the arrangement with the bus operator is to get the bus to arrive at the pick-up point at three-minute intervals, we hope to seek Ms Foo’s understanding that due to unforeseen traffic build-up in the area, especially during wet weather conditions, it can be quite challenging for the bus drivers to do so.

We would like to assure Ms Foo that JTC is committed to providing a good service to its tenants and invite her to contact us either at our JTC Contact Centre Hotline (1800-568-7000) or via email at askjtc@jtc.gov.sg to further discuss her feedback.